Concierge Manager

The World, Residences at Sea, is the largest privately owned residential yacht on earth. Employees of The World strive for excellence in everything we do. We live and work on a one-of-a-kind luxury yacht that sails continuously around the world. Every few days you will wake to an exciting new port of call. It’s the ultimate way to work and travel all in one.

The Concierge Manager’s primary responsibility is to manage all aspects of The World Concierge operation with a focus on communication and acting as a strategic link between TWC onboard and the Destination Services team shoreside.

The Concierge Manager ensures excellence in the execution of The World’s luxury standards in relation to all Resident and Guest services.

The Concierge Manager is responsible to plan, monitor and adhere to the hotel operations budgets while consistently driving quality and exceeding Resident and Guest Satisfaction goals.

Responsibilities

• Exceed Residents’ and Guests’ expectations in luxury service according to LQA standards.
• Develop, monitor, and achieve goals; communicate updates through daily line-ups and meetings.
• Review operations and make recommendations; resolve issues and conduct inspections.
• Create and deliver events to enhance the onboard experience, “bringing the destination alive.”
• Maintain all areas according to Company policies and Safety & Environmental regulations.
• Anticipate and use personal preferences to provide proactive and insightful service.
• Ensure team knowledge of upcoming ports using tools like Destination Experience booklets and research.
• Manage dispatch and training for Destination Experiences, transfers, and shuttle services.
• Complete operational reports accurately and on time; manage financial reviews and forecasts.
• Train team members in LQA standards to ensure consistent delivery.

Hiring Requirements

• Able to read, write and speak fluently in English
• Degree in Hospitality Management or related field preferred
• Minimum of 3 year’s relevant experience on a luxury cruise ship, in a private country club or similar, luxury hotel or resort
• One additional language (German, French, Italian, Spanish) preferred
• Good computer skills to include Word, Excel and Outlook
• Working knowledge of point of sales systems, inventory management systems, Fidelio and computerized reservation systems
• Knowledge of world geography, ports of call and tour-based information.
• Active membership with Les Clefs d’Or preferred

Along with worldwide travel opportunities, The World offers many other benefits. Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities. In addition, we have the most generous Tuition Reimbursement Program in the industry.

At The World we are one team, always passionate and caring and supporting one another in mutual respect. We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.

Please note that all candidates must complete an online employment application before being considered for any open position. Interviews will only be arranged after receipt and review of such online application and are ‘by appointment only’. Qualified candidates will be contacted by a representative of the Human Resources Team.