Receptionist

POSITION SUMMARY

The Receptionist’s primary responsibility is to provide the highest level of service in a prompt, friendly, personalized and professional manner. The position will assist with all administrative work as requested by the Front Office Manager, facilitate embarkation and disembarkation for Residents and Guests and assist Residents and Guests with their general needs

This position will rotate through roles such as Night Auditor, Concierge Administration, Front Office Reception team and similar administrative functions within the Front Office operation onboard. Written and Verbal fluency in at least one additional language such as French, German, Japanese or Mandarin is strongly preferred.

REQUIREMENTS/QUALIFICATIONS

• Minimum of 2 years working as a Receptionist or Guest Service Agent on an ultra luxury cruise ship, private club, boutique hotel, ultra luxury hotel or resort is required
• Is able to read, write and speak fluently in English and does so at all times while on duty.
• Strong command of at least one additional language with the ability to read, write and translate into English is strongly preferred.
• Good computer skills to include creating and working with spreadsheets, Word, Excel and Outlook 2007
• Working knowledge of point of sales systems, Guest/Inventory management systems, Fidelio (Knowledge of MAS 90 or MAS 200 helpful), Opera and Concierge Assist is preferred