The World, Residences at Sea, is the largest privately owned residential yacht on earth. We offer the best of the best at every level of our organization. Employees of The World strive for excellence in everything we do.
The Executive Housekeeper’s primary responsibility is to manage all aspects of the Housekeeping operation including floor operations, training, inter-departmental communication and staff scheduling. This position requires excellent leadership skills and the ability to effectively deal with Departmental Heads, Residents, Guests and Crew Members. The Executive Housekeeper’s overall responsibility is for the cleanliness, maintenance and service in all Residences as well as the cleanliness of all public areas and crew areas. That position is also responsible for the smooth operation of the ship’s laundry and linen room.
Responsibilities
- Oversee the running of daily, weekly and monthly housekeeping operation in Residences, public areas, crew cabins and crew areas
- Direct, supervise and train all subordinates in the performance of their duties in accordance with The World Standards of Excellence and SOPs
- Manage the laundry operation and linen store
- Responsible for florist and tailoring services onboard, incl. ordering of plants and flowers
- Responsible for the implementation and execution of cleaning procedures in accordance with USPH standards
- Manage the special Housekeeping tasks in Public as well as Crew Areas during dry dock operation and refurbishment slots
- Continuously review the operation and make recommendations to enhance the product; follow up and resolve Residents and Guests issues; conduct regular in-depth inspections of all operational areas; submit AVOs and ICANs; follow up on ICANs relevant to the division
- Conduct research and development to stay abreast of trends, using the information to design future strategy for the development of the housekeeping products and services
- Take charge of new hires onboarding, provide tour of working areas, introduction to the team, follow up on new hire on-the-job training plan, review thoroughly job description with new hire and assist in their integration into the team
- Prepare the monthly training calendar for the team; use the Resident Satisfaction Survey results to determine training topics and include those topics to minimize service gaps; document training progress by updating the Monthly Training Calendar’s respective column
- Ensure the Time & Attendance Policy (ILO #180) is adhered to and timesheets are closely reviewed daily to ensure accuracy of work and rest hours and overtime (if applicable) for all subordinates
- Ensure all areas are maintained in accordance with Company policies, Public Health, Safety Management System (SMS) and Safety & Environmental regulations; execute policies and procedures as appropriate to the position; execute safety duties as per the Emergency Plan and Station Bill, participate in In Port Manning as required
- Develop, manage and adhere to the hotel operating and revenue budgets; contribute to the Ship’s 10-year financial plan, submit monthly financial reviews and forecasts
- Develop and manage Capex projects within the Department
- Place orders according to the provisioning schedule and based on budgetary guidelines; maintain par stock levels; minimize waste and breakage
- Manage manning par levels and vacation schedules in a cost-effective manner, monitoring overtime and ensuring team members are scheduled according to operational needs
- Create the yearly Training Wishlist; monitor the monthly training budget and provide reforecast in the monthly Financial Report
- Maintain manning levels and schedule vacations in a cost-effective manner
Hiring Requirements
- Minimum of 5 years’ relevant experience on a luxury cruise ship, in a private country club or similar, luxury hotel or resort
- Degree in Hospitality Management or related field preferred
- Experience working in a multi-cultural environment
- Excellent administrative and organizational skills
- Good computer skills to include Word, Excel and Outlook
- Working knowledge of point of sales systems, inventory management systems, Fidelio and computerized reservation systems
- Strong knowledge of USPH and other international Public Health rules and regulations
- Able to read, write and speak fluently in English
- One additional language (German, French, Italian, Spanish) preferred
Along with worldwide travel opportunities, The World offers many other benefits. This position is afforded comfortable, single cabin accommodations, meals, and access to crew facilities such as a crew bar, fitness center, state of the art bicycles and outside seating deck.
At The World we are one team, we are always passionate and caring and we support one another in mutual respect. We have a unified, empowered and strong team culture that values diversity and recognizes, develops and retains talent.
Please note that all candidates must complete an online employment application before being considered for any open position. Interviews will only be arranged after receipt and review of such online application and are ‘by appointment only’. Qualified candidates will be contacted by a representative of the Human Resources Team.
ROW Management Ltd. is committed to the health and well-being of our Crew. All Crew Members are required to be fully vaccinated against COVID-19 and provide evidence of completion of a vaccination regime (vaccination card / certificate or digital immunity passport) approved by the EU (EMA – European Medicines Agency) or the U.S. Food and Drug Administration (FDA).
