Concierge

Concierge – Luxury Mega Yacht

The World, Residences at Sea, is the finest private mega yacht at sea.  We offer the best of the best at every level of our organization. Employees of The World strive for excellence in everything we do.

The Concierge onboard The World primary responsibility is the promotion administration and facilitation of The World’s Destination experiences, private arrangements and Concierge services.

Responsibilities

• Researches and arranges local service providers and local attractions (i.e. transportation, restaurant reservations, destination experiences and flight arrangements)
• Assists with dispatch of Destination Experiences, transfers, private cars and shuttle services
• Ensures Destination Experiences are organized and on time and escorts destination programs where possible
• Assists Residents and Guests with a multitude of individual inquiries in a timely and professional manner
• Liaises regularly with the Concierge Manager to ensure flow of information within the department
• Assists in the completion of all reports, logs all requests and seeks to continuously deliver excellence in a high-level service environment

Hiring Requirements

• Minimum of 3 years of experience as a Concierge in a luxury hotel or as a Destination Specialist on an ultra-luxury Cruise Ship. Similar experience in a shore excursion environment and/or travel and tour planning will also be considered
• Extensive knowledge of world geography, coordination and planning of land-based destination experiences and personalized travel services
• One or more additional language preferred
• Active membership with “Les Clefs d’Or” preferred
• Ability to work under pressure and make effective decisions which positively impact the overall Resident and Guest experience
• Proficient knowledge of MS Office and job-related computer software (Fidelio, Opera, Concierge Assist)

Along with worldwide travel opportunities, The World offers many other benefits. Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities. In addition, we have the most generous Tuition Reimbursement Program in the industry.

At The World we are one team, always passionate and caring and supporting one another in mutual respect. We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.

Please note that all candidates must complete an online employment application before being considered for any open position. Interviews will only be arranged after receipt and review of such online application and are ‘by appointment only’. Qualified candidates will be contacted by a representative of the Human Resources Team.

ROW Management Ltd. is committed to the health and well-being of our Crew. All Crew Members are required to be fully vaccinated against COVID-19 and provide evidence of completion of a vaccination regime (vaccination card / certificate or digital immunity passport) approved by the EU (EMA – European Medicines Agency) or the U.S. Food and Drug Administration (FDA).