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The World, Residences at Sea, is the largest privately owned residential yacht on earth. Employees of The World strive for excellence in everything we do. We live and work on a one-of-a-kind luxury yacht that sails continuously around the world. Every few days you will wake to an exciting new port of call. It’s the ultimate way to work and travel all in one.
The IRD Host/ess’ primary responsibility is to take In-Residence Dining (IRD) calls for F&B orders from Residents, Guests and Officers and process them via the POS. This role also assists with taking restaurant reservations and other administrative tasks related to the smooth running of the IRD operations.
RESPONSIBILITIES/JOB SPECIFICS
IRD Operations
- Take IRD calls for F&B orders and process them via the POS.
- Take special orders and process them via LMO (Last Minute Orders) & BEO (Banquet Event Orders)
- Assist with taking reservations and input the data into Avenista system
- Send the RFS checks (checks requiring signatures) to the respective Residences and Officers
- Must be knowledgeable of all Restaurant menus and Resident’s preferences
- Communicate all amenities required for the following day to Culinary team.
- Responsible for closing the end of the day revenue reports for IRD operations.
- Order all F&B items, stationary, supplies through MMS when needed.
- Assist in administrative tasks in Restaurants such as buffet tags preparation and flower orders for IRD
Resident and Guest Services
- Exceed Resident and Guest expectations in every aspect of personalized service in accordance with Leading Quality Assurance (LQA) standards and participate in regular trainings
- Interact and engage with Residents and Guests via telephone in a courteous and clear manner and take the feedback of their dining experiences
- Communicate Resident and Guest special requests, dietary requirements, anniversaries and birthdays to Maitre’ D and Senior Maitre’ D
General
- Assist service staff with food and beverage service, including polishing silver, china and glassware when required
- Input AVO (work orders) requests and make ICANs for feedback received from Residents and Guests
- Actively support the goals and objectives for the department and adhere to all new policies and company initiatives as assigned
- Maintain accurate Time & Attendance Records for each time period worked
- Ensure all areas are maintained in accordance with Public Health, Safety Management System (SMS) and Safety & Environmental regulations; adhering to Company Policies and procedures as appropriate to the position
- Execute safety duties as per the Emergency Plan and Station Bill
- Assist with Ship tours, Zodiac landings, Marina days, Expeditions, and other activities when required
ABILITIES & SKILLS
- Able to read, write and speak fluently in English
- Diploma in Hotel Management is preferred
- Certification in MS Office programs “MS Word, Excel, PowerPoint and Photoshop is preferred
- Minimum of 2 years’ relevant experience on a luxury cruise ship, private country club or similar, luxury hotel or resort
- One additional language (German, French, Italian, Spanish) preferred
- Good planning and organizational skills
- Outgoing personality and good sense of humor to converse with Residents and Guests
PHYSICAL CONDITIONS
- Ability to work seven (7) days a week for an extended period, including day or night, weekends and holidays.
- While performing the essential functions of this job, all Crew are required to stand, walk long distances on the Ship and may include the repetitive motion of bending, climbing, going up and down the stairs and lifting up to 23 kilograms.
- All Team members must be physically able to participate in emergency life-saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
- Work within different temperature changes – indoors to outdoors.
- Ability to pass STCW safety course.
- Able to live harmoniously in close quarters.
Along with worldwide travel opportunities, The World offers many other benefits. Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities. In addition, we have the most generous Tuition Reimbursement Program in the industry.
At The World we are one team, always passionate and caring and supporting one another in mutual respect. We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.
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