Receptionist

Receptionist 

The World, Residences at Sea, is the largest privately owned residential yacht on earth.  Employees of The World strive for excellence in everything we do.  We live and work on a one-of-a-kind luxury yacht that sails continuously around the world.  Every few days you will wake to an exciting new port of call.  It’s the ultimate way to work and travel all in one.

The Receptionist’s primary responsibility is to provide a prompt, friendly, personalized and professional service to Residents and Guests (R&G). The Receptionist takes care of all the front desk administration which includes managing all aspects of the night shift as well as facilitates the embarkations and disembarkations of R&G. As the front of house and often first point of contact for external visitors, the Receptionist must be knowledgeable of all activities taking place on board in order to be able to provide accurate information to R&G.

Responsibilities

Front Desk Operations

• Answer phones, transfer calls, answer questions and give directions to Residents, Guests, and Visitors
• Perform check in and check out of Residents and Guests and maintain Resident and Guest passports.
• Prepare welcome envelopes, letters and key cards.
• Maintain World Central up to date for R&G
• Assist with inputting reservations in Fidelio
• Update debark information, prepare debark sheet and coordinate with The World Concierge Team
• Update and maintain package tracking.
• Maintain the Visitor’s List for Residents, Guests and Crew
• Handling queries and complaints via phone, email and general correspondence

Resident and Guest Services

• Perform currency exchange and maintain cash floats accurately
• Coordinate lost and found items and contact R&G to arrange return.
• Take newspaper requests and charge Resident and Guest account.
• Exceed Resident and Guest expectations in every aspect of personalized service in accordance with Leading Quality Assurance (LQA) standards

Night Auditing Tasks

• Audit and balance reports and expense transactions from the day shifts
• Verify that all EOD work has been performed by other departments and run all reports (Fidelio and Info Genesis) accordingly
• Ensure that all checks posted by the various departments are accounted for and filed in the respective Residence folder
• Review Residents’ account (F&B, Fredy’s Deli and Incidental accounts) on a weekly basis and ensure all discounts and rerouting are set up in the system
• Process the credit card authorization on a daily basis. Process the credit card settlement as directed by the Chief Accountant
• Monitor the charging instruction of the Guest and ensure the charges are routed as per the Fidelio Message
• Monitor the Navigator to ensure the passenger count and categories are matching with Fidelio
• Audit the Reception Team’s tasks, such as routing of charges and cash advances postings among others
• Ensure a proper handover is given to the day shift
• Update weekly reports (Reservations on the Books – ROTB), Budget passenger count, Resident and Guest weekly arrivals and departures, Friends & Family Ship tour and first time onboard).
• Prints daily security reports (visitors list, embarking and disembarking Residents, Guests, crew reports and a manifest)
• Prepare the emergency reports and file as per the requirements (Back Office and Executive Chef’s Office in Marina)
  • Respond to R&G inquiries, concerns and complaints as needed
  • Prepare and send out weekly the ROTB and R&G arrival/departures reports to the relevant mailing recipients
  • Send out the Daily Line Up to the onboard team every morning

General

• Assist the Clearance Officer with passports, immigration, customs and inspections
• Coordinate newspaper requests.
• Ensure relevant information is exchanged during shift handover by completing the daily handover log.
• Ensure relevant information is added to the monthly handover log
• Actively support the goals and objectives for the department and adhere to all new policies and company initiatives as assigned
• Actively and continuously explore “better ways of working” and improvements to service delivery
• Maintain accurate Time & Attendance Records for each time period worked
• Ensure all areas are maintained in accordance with Public Health, Safety Management System (SMS) and Safety & Environmental regulations; adhering to Company Policies and procedures as appropriate to the position
• Execute safety duties as per the Emergency Plan and Station Bill
• Assist with Ship tours, Zodiac landings, Marina days, Expeditions, and other activities when required.

Hiring Requirements

• Able to read, write, and speak fluently in English
• Degree in Hospitality Management or related field preferred
• Minimum of 2 years relevant experience on a luxury cruise ship, private country club or similar, luxury hotel or resort
  Experience in working in a multi-cultural environment
• One additional language is preferred
• Good computer skills to include Microsoft Word, Excel and Outlook
• Working knowledge of point of sales systems, inventory management systems, Fidelio and computerized reservation systems

PHYSICAL CONDITIONS

• Ability to work seven (7) days a week for an extended period, including day or night, weekends, and holidays.
• While performing the essential functions of this job, all Crew are required to stand, walk long distances on the Ship and may include the repetitive motion of bending, climbing, going up and down the stairs and lifting up to 23 kilograms.
• hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes – indoors to outdoors.
• Ability to pass STCW safety course.
• Able to live harmoniously in close quarters.

Along with worldwide travel opportunities, The World offers many other benefits. Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities.  In addition, we have the most generous Tuition Reimbursement Program in the industry.

At The World we are one team, always passionate and caring and supporting one another in mutual respect.  We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.