Sr Maître d’Hôtel

Sr Maître d’Hôtel – Luxury Residential Mega Yacht

The World, Residences at Sea, is the largest privately owned residential yacht on earth. Employees of The World strive for excellence in everything we do. We live and work on a one-of-a-kind luxury yacht that sails continuously around the world. Every few days you will wake to an exciting new port of call. It’s the ultimate way to work and travel all in one.

The Sr Maître d’Hôtel is primarily in charge of all Restaurant employees and food service functions in the restaurants onboard, including Crew dining facilities. This position ensures the proper training of the team, sets the standards and quality of service, and ensures the tables are properly set up, assigns duties, evaluates employees and conducts daily and weekly audits of all F&B areas amongst others

The Sr Maître d’ works very closely with the F&B Director, Executive Chef and Sous Chef, Beverage Manager, Maitre’ D and Crew and Officers’ Mess Supervisor to manage the day-to-day operation to deliver the highest quality of culinary and dining experiences to our Residents, Guests and Crew.

Key Responsibilities

• Responsible for the overall restaurants’ operation, employees and administration
• Plan F&B activities and functions and communicate relevant precise information to the team.
• Manage floor operations and work closely with F&B Director, Executive Chef and Sous Chef, Beverage Manager, Crew and Officers Mess Supervisor and Maitre’ D’s to provide operational support to the team
• Conduct daily mandatory meetings with F&B Management on operational opportunities, HACCP, various outlet menu changes, special events planning and public health related activities
• Participate in weekly Public Health inspections together with Restaurant Management
• Consistently perform the LQA audits of all operational areas and train staff accordingly to reduce service gaps
• Contribute to the development of the onboard product and our commitment to “bringing the destination alive” by creating bespoke experiences for Residents and Guests
• Manage F&B Yearly special events Calendar
• Responsible for administrative duties on various operational software, POS systems, Restaurant Reservation System, The World Central, Fidelio, Navigator, Premaster, MMS Inventory systems and menu designing activities
• Manage and plan the private venue Bookings during popular ports together with F&B
• Continuously review the operation and make recommendations to enhance the product; follow up and resolve Residents and Guests issues; conduct regular in-depth inspections of all operational areas to spot issues and submit AVOs and iCans accordingly
• Manage and adhere to the hotel operating and revenue budgets; contribute to the Ship’s 10-year financial plan, submit monthly financial reviews and forecasts

Hiring Requirements

• Able to read, write and speak fluently in English
• Degree in Hospitality Management or related field preferred
• Certification in Sanitation and Public Health preferred
• Minimum of 3 years’ relevant experience on a luxury cruise ship, in a private country club or similar, luxury hotel or resort
• One additional language (German, French, Italian, Spanish) preferred
• Good working knowledge of MS Office programs (Word, Excel, Outlook, PowerPoint), point of sales systems, inventory management systems, Fidelio and computerized reservation systems
• Experience working in a multi-cultural environment.
• Strong administrative and organizational skills
• Ability to work well under stress and to multitask

Along with worldwide travel opportunities, The World offers many other benefits. Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities. In addition, we have the most generous Tuition Reimbursement Program in the industry.

At The World we are one team, always passionate and caring and supporting one another in mutual respect. We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.

Please note that all candidates must complete an online employment application before being considered for any open position. Interviews will only be arranged after receipt and review of such online application and are ‘by appointment only’. Qualified candidates will be contacted by a representative of the Human Resources Team.

ROW Management Ltd. is committed to the health and well-being of our Crew. All Crew Members are required to be fully vaccinated against COVID-19 and provide evidence of completion of a vaccination regime (vaccination card / certificate or digital immunity passport) approved by the EU (EMA – European Medicines Agency) or the U.S. Food and Drug Administration (FDA).